A call center trainer’s task is to ensure that newly acquired agents are properly informed of their duties and responsibilities. They are also tasked to train and educate the agents on the nature of work and the specific instructions they need to follow to provide customer satisfaction. They also manage the training schedules, the training modules and the progress reports of each agent undergoing training.
Sample Call Center Trainer CV Template
Zoe Wescott
123 Podsmead Place,
Gloucester, GL1 5PD
Telephone Number: 12 345 6789
Mobile Number: 07123456789
Email: Zwescott@email.com
Career Objective
Looking for an opportunity to work as a call canter trainer for an outsourcing company to be able to share my knowledge and impart values to become an excellent customer service representative
Educational Background
BS Mass Communications
University of ABCDE, Gloucester, 2006
Work Experience
2009-Presesnt: Call Center Trainer, Database Support Inc.
Responsibilities
- Monitor, facilitate and develop training activities for new agents
- Design training programs to improve specific job skills needed to develop
- Assess training needs, learning competencies and progress
- Provide materials for training modules
2007-2009: Call Center Agent, Database Support Inc.
Responsibilities
- Trained and passed all core training modules
- Answer customer queries over the company’s computer system
- Provide answers to queries and solutions to issues
Skills
- Proficient in verbal and written English
- Excellent teaching and persuasion skills
- Good motivator and leader
Achievements
- Trained 13 batches of call center agents
- Provided 80% of the material needed to create a training module
References available upon request