A call centre executive or manager is a person who manages a call centre. The call centre manager is required having efficient communication skills and a good presentable attitude as the field requires pure interpersonal communication with them.
The person should have a positive tone and should be clear in his talking. The call centre executive is required to take up queries and calls of the customers and solve them.
Call Center Manager CV Template
Gary Hicks
City Mall Road
Houston
Phone: 76534654
gary65@ycmail.com
Career Objective
I am a highly skilled call centre manager with a good base experience in the management field. I possess a good knowledge in administration of call centre and the services. Apart from that, I have good communication and analytical skills. I have good customer relation skills and customer handling skills. I possess effective managerial, organizational and problem solving skills. I also have knowledge on internet and computer working capabilities.
Professional Experience:
2005 – Present: Info COM Solutions, Call Centre Manager
- Successfully lead a team of well groomed call centre professionals and achieved the set goals.
- Responsible for training, hiring and supervising call centre employees. Conducted training sessions for new employees.
- Set targets for the employees to achieve during the work slot.
Education
2003-2006: Bachelors in Arts, Customer Service Management Institute.
2006-2008: Masters in Arts, Customer Service Management Institute.
Hobbies:
Reading
Traveling
Music
Professional reference will be furnished upon request
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