Customer Service Director CV Template

Customer service directors are present in any business industry whether small or large.  They hold an executive position that specializes in ensuring excellent customer service to the company’s clients and customers.  Customer service directors are responsible for establishing customer service procedures to meet the various demands and needs of customers.  They must ensure an efficient and customer-friendly service in the establishment and all its stores or branches.  Thus, they regularly assess the company’s satisfaction rating with the customers and clients and determine the factors that can be improved based on customer service preferences or opinions.  Customer service directors manage customer service representatives and supervise them in performing duties such as answering customer complaints.

Sample Customer Service Director CV Template

John Streep

Blackheath Lane,

Stafford, ST19 0AD

Phone:  1234-567-8901

johnstreep@gmail.com

 

Objective

Self-starter and hard-working professional is searching for a job as a customer service director for a company where I can share my constant drive for success and quality service.

 

Summary of Qualification

  • Seven years of work experience as a customer service director.
  • Thorough knowledge in customer service standards and principles.
  • Excellent communication and interpersonal skills.
  • Capable of handling various employees and overseeing representatives from different locations.
  • Familiar with basic survey and data analysis.

 

Career Experience/Job History

2003 – Present:  Customer Service Director, Durable Appliances Inc.

  • Create and execute a plan for providing quality service to customers.
  • Determine the needs of customers and ways to effectively meet their needs.
  • Assist staff in handling cases of customer complaints.

 

Education

1998 – 2002:  Bachelor of Science in Management, Stafford University

 

Professional reference will be furnished upon request.