A hotel concierge is responsible for handling guest inquiries and keeping guest information safe. This position is the one responsible for keeping the clients satisfied by attending to their needs and giving them the information they require. A concierge’s prompt attention and quick response to guests makes this job complex. Anyone who plans to become a concierge should undergo proper training and complete a course in hotel management.
Sample Hotel Concierge CV Template
Samuel Atkins
123 ABC Street
Bournemouth, Dorset
Telephone Number: 12 345 6789
Mobile Number: 07123456789
Email: s_atkins@email.com
Career Objective
Looking for a concierge position in a prestigious hotel to gain experience and advance my career
Educational Background
MS Tourism and Hospitality Management
Bournemouth University, 2005
BA Hospitality Management
Bournemouth University, 2002
Work Experience
2008-2010: Hotel Concierge, XYZ Hotel
Responsibilities
- Received payment from guests and issued receipts
- Maintained update the customer database
- Handled customer inquiries by providing information and troubleshooting concerns
- Trained employees on hotel safety and emergency situations
2005-2008: Receptionist, OPQ Hotels
Responsibilities
- Updated and maintained customer data
- Kept front office clean and organized
- Took customer phone calls and messages
- Done other duties as assigned
Skills
- Extensive knowledge in hotel management and customer relations
- Able to organize staff immediately and precisely to address guests’ concerns
- Proficient computer skills
- Excellent communication skills
Achievements
- Graduated with highest honors from graduate school
- Trained more than 50 staff in the XYZ hotel
References available upon request