Telecoms Customer Relationship Manager CV Template

Telecoms companies that are customer-focused in a highly competitive broadband internet industry have made the Customer Relationship Managers indispensable in maintaining the patronage of corporate accounts.  They are responsible for providing aftersales services in the form of client patronage amidst a highly competitive world of broadband products flooding the market. The position is similar to account management but is more concerned with post-sales client servicing to ensure that customers remain content enough not to jump ship to a competitor.

Sample Telecoms Customer Relationship Manager CV Template

Blake C. Ashford

Falcon Rd., Exeter, UK

Phone: 01382-880154

ashford_bc@ycmail.com

Objective

To work as part of a team of customer relationship manager in a telecoms company specializing in internet service

Professional Experience

2004 – Present: Customer Relationship Manager, Virgin Telecoms

  • Service multiple corporate accounts within the same industry
  • Work closely with operations to increase bandwidth of clients on demand as a gesture to retain client patronage
  • Work closely with the tariffs to get the pricing tolerance to adjust service prices to clients when called for to retain their patronage
  • Create and maintain rapport with corporate clients through periodic and meaningful visits or calls to proactively address concerns and bandwidth requirements.
  • Provide management with regular client satisfaction and issue management reports

 

Skills

  • Excellent verbal and written communication skills in English and French
  • Excellent social and interpersonal skills to deal with clients
  • High computer literacy to work on word processing and spreadsheets

 

Achievements

Cited by the President and CEO for preventing the loss of five corporate accounts with a total potential loss of ₤1 million annually through excellent customer relations initiatives

Education

2001 – 2004:  BS Public Administration, Exeter College – Devon

References

To be furnished upon request

 

———

Customer Service Resume Templates