Telephone Services Representative CV Template

Telephone services representatives work for companies that often sell products or offer services to the general public.  The telephone service representative often works for companies such as credit companies and they are mainly responsible for giving assistance to members, customers, and clients for various business transactions that are performed via telephone.  They are responsible for giving members information they need such as account information.  They answer telephone calls and respond to queries of members regarding policies and issues that arise involving the company services.  Telephone service representatives may also cross sell products and services based on the needs of clients or members.

Sample  Telephone Services Representative CV Template

Carol Ledger

Finsbury Park, LondonN4 5LN

Phone:  777-8888-9999



Patient and resourceful individual looking for employment as a telephone service representative for a company where I can utilize my skills in communicating with people.


Summary of Qualification

  • Four years of professional experience as a telephone service representative.
  • Excellent customer service skills.
  • Demonstrate proficiency in use of various kinds of office equipment including multi-line telephone and copier.
  • Excellent organizational skills.
  • Exceptional verbal and written communication skills.
  • Capable of working in sitting position for long periods.


Career Experience/Job History

2006 – Present:  Telephone service representative, Howard Credit Company

  • Responsible for processing all telephone transactions and inquiries of members.
  • Cross-sell products and services to members upon identifying proper opportunity.
  • Control and answer calls in a timely and efficient manner.
  • Conduct follow-up calls on membership referrals.


2001 – 2005:  Bachelor of Arts in Communication Arts, London University


Professional reference will be furnished upon request.